Effective Date: 1 June 2026

These Terms of Service (“Terms”) govern your access to and use of mPrompto, an AI prompting platform operated by MouseTapped Innovations Pvt Ltd, a company incorporated under the laws of India and headquartered in Mumbai, Maharashtra (“Company”, “we”, “us”, or “our”). By accessing or using mPrompto (the “Service”), you agree to be bound by these Terms. Please read them carefully before proceeding.

If you are accessing mPrompto on behalf of a business, organisation, or other legal entity (“Brand Customer”), you represent that you have the authority to bind that entity to these Terms, and references to “you” include that entity.

1. Acceptance of Terms

By creating an account, clicking “I Agree”, or otherwise accessing or using mPrompto, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, available at https://mprompto.com/privacy-policy/, which is incorporated herein by reference. If you do not agree, do not use mPrompto.

We may update these Terms from time to time. Material changes will be notified to you by email or through the Service at least fifteen (15) days before they take effect. Continued use of the Service after the effective date of any updated Terms constitutes acceptance of those Terms.

2. About mPrompto

mPrompto is an AI-powered tool that enables Brand Customers to create, manage, and deploy tools to engage their customers, including through consumer-facing widgets embedded on Brands customer facing websites and e-commerce storefronts (including deployments via the Shopify App platform). The Service is provided on a software-as-a-service basis and may include web-based interfaces, APIs, widgets, and related features made available by the Company from time to time.

The Company reserves the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with reasonable notice where practicable.

3. Eligibility

The Service is offered to businesses and legal entities only. You must be at least eighteen (18) years of age and legally capable of entering into a binding contract to accept these Terms on behalf of a Brand Customer. The Service is not directed at individual consumers as contracting parties; relationships with end consumers who interact with the mPrompto widget on Brand Customer properties are addressed in Section 6.4 and in the applicable End User Terms and privacy notices.

4. Account Registration and Security

To use the Service, you must register an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at contactus@mprompto.com of any unauthorised use of your account or any other breach of security. The Company is not liable for any loss arising from unauthorised use of your account where such use results from your failure to safeguard credentials.

5. License Grant and Restrictions

5.1 License

Subject to these Terms and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable (except as expressly permitted for deployment on your own digital properties) license to access and use the Service during the subscription term, solely for your internal business purposes and for deployment of the mPrompto widget on digital properties you own or control.

5.2 Restrictions

You shall not, and shall not permit any third party to:

• Copy, modify, adapt, translate, or create derivative works of the Service or any part of it;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, or underlying prompts of the Service;
• Rent, lease, lend, sell, sublicense, or otherwise make the Service available to any third party except as expressly permitted;
• Remove, alter, or obscure any proprietary notices on the Service;
• Use the Service to build a competing product or service, or for benchmarking without our prior written consent;
• Circumvent or attempt to circumvent any usage limits, security measures, or access controls;
• Use automated means (scraping, crawling, bulk extraction) to access the Service except through documented APIs.

6. Acceptable Use Policy

6.1 Prohibited Uses

You shall not use the Service, and shall not configure prompts or deployments that cause the Service to be used, to:

• Violate any applicable law, regulation, or third-party right, including intellectual property, privacy, and publicity rights;
• Generate, promote, or distribute content that is unlawful, defamatory, harassing, hateful, obscene, or that exploits or harms minors;
• Generate misleading, deceptive, or fraudulent content, including impersonation of any person or entity;
• Transmit malware, viruses, or any code of a destructive or disruptive nature;
• Provide, or hold the Service out as providing, professional advice (including medical, legal, or financial advice) without appropriate independent qualification and review;
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein.

6.2 Monitoring and Enforcement

The Company may, but is not obligated to, monitor use of the Service for compliance with this Section. We may suspend or terminate access, remove content, or throttle usage where we reasonably believe a violation has occurred, in accordance with Section 16.

6.3 Usage Limits

Your use of the Service is subject to the usage limits, request quotas, and fair-use parameters of your subscription plan. Excess usage may be throttled or billed at the then-current overage rates communicated in your plan documentation.

6.4 Flow-Down to End Users

Where you deploy the mPrompto widget or outputs to end consumers on your digital properties, you shall bind those end users to terms of use that are no less protective of the Company than this Section 6, and you shall display, or permit the Company to display, the applicable mPrompto End User Terms and in-widget privacy notice. You remain responsible for the acts and omissions of your end users in connection with the Service as if they were your own.

7. Intellectual Property

7.1 Company IP

The Service, including all software, models, prompt frameworks, interfaces, documentation, trademarks, and all related intellectual property rights, is and remains the exclusive property of the Company and its licensors. No rights are granted to you other than as expressly set out in these Terms.

7.2 Your Content

You retain all rights in the content, data, prompt inputs, brand assets, and configurations you submit to the Service (“Customer Content”). You grant the Company a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely to provide and improve the Service, and as otherwise instructed by you. You represent that you have all rights necessary to grant this license.

7.3 AI Outputs

As between the parties, and to the extent permitted by applicable law, the Company assigns to you its rights, if any, in the outputs generated by the Service specifically for you (“Outputs”). You acknowledge that: (a) the legal status of intellectual property protection for AI-generated content remains unsettled in India and other jurisdictions, and no warranty is given that Outputs are protectable or non-infringing; (b) Outputs may be similar or identical to outputs generated for other customers, and no exclusivity in Outputs is granted; and (c) you are responsible for reviewing Outputs before use or publication.

7.4 Feedback

If you provide suggestions, ideas, or feedback regarding the Service, the Company may use them without restriction or obligation to you.

8. AI-Specific Disclaimers

You acknowledge and agree that:

• The Service uses artificial intelligence and machine learning technologies that are probabilistic in nature.
• You are responsible for human review and oversight of Outputs deployed in consumer-facing contexts, and for ensuring such deployment complies with applicable law, including consumer protection and advertising standards.
• The Company does not use the Service to make automated decisions producing legal or similarly significant effects concerning individuals. You shall not configure or use the Service for such purposes.

9. Fees, Payment, and Refunds

9.1 Fees and Billing

The Service is offered on a monthly subscription basis. All fees are stated and payable in United States Dollars (USD), exclusive of applicable taxes, levies, or duties, which are your responsibility (excluding taxes on the Company’s income). Fees for your selected plan are set out in the order form, plan page, or app listing through which you subscribe (including the Shopify App Store, where applicable, in which case billing is processed through Shopify’s billing system).

9.2 Payment Terms and Automatic Renewal

Subscription fees are charged on a pre-pay basis, monthly in advance, beginning on the day your subscription commences, and cover use of the Service for the applicable monthly subscription period. If any amount remains unpaid for more than fifteen (15) days after its due date, the Company may suspend access to the Service until payment is received, without prejudice to its other remedies.

Unless you cancel your subscription before the end of the then-current monthly subscription period, your subscription will renew automatically for successive monthly periods, and you authorise the Company or its payment processor (including Shopify’s billing system, where you subscribe through the Shopify App Store) to collect the then-applicable monthly subscription fee, together with any applicable taxes, using the payment method on record for your account. You may cancel your subscription at any time as described in Section 16.2.

9.3 Refunds

All subscription fees are non-refundable. No refunds or credits are provided for partial subscription periods, unused features, plan downgrades, or periods during which your account remains active but unused. Cancellation stops future charges only: you will retain access to the Service until the end of the subscription period for which you have already paid, and no refund will be issued for the remainder of that period.

The foregoing does not apply where a refund is expressly provided for in these Terms (including Section 15.2) or is required by applicable law, and nothing in this Section limits any non-waivable statutory rights you may have.

9.4 Price Changes

The Company may revise subscription fees with at least thirty (30) days’ prior notice. Revised fees apply from the start of your next monthly billing cycle following the notice period. If you do not accept a fee revision, you may cancel your subscription before the revised fees take effect.

10. Privacy and Data Protection

10.1 Privacy Policy

Our collection and processing of information in connection with the Service is described in the mPrompto Privacy Policy, available at https://mprompto.com/privacy-policy/. The Service does not collect personal information such as names or email addresses directly from end consumers; it collects only automated usage data (such as IP addresses, cookie and device identifiers, and inferences drawn from usage) as described in the Privacy Policy.

10.2 Roles of the Parties

For data collected from end consumers through the mPrompto widget deployed on your digital properties, you act as the data fiduciary or business (as defined under applicable law), and the Company acts as a data processor or service provider processing such data on your behalf and under your instructions, except for limited processing the Company performs for its own security, analytics, and service-improvement purposes as disclosed in the Privacy Policy.

10.3 Indian Law (DPDPA 2023)

The Company complies with the Digital Personal Data Protection Act, 2023 to the extent applicable to its processing activities. The Company’s Grievance Officer is Ketan Kasabe, reachable at contactus@mprompto.com. Where you process personal data of data principals located in India through the Service, you are responsible for your own obligations as a data fiduciary under the DPDPA 2023, including notice and consent requirements.

10.4 California Law (CCPA/CPRA)

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies, the Company acts as a “service provider” with respect to personal information processed on your behalf. The Company shall not sell or share such personal information, shall not retain, use, or disclose it for any purpose other than performing the Service or as otherwise permitted by the CCPA, and shall provide reasonable assistance with verifiable consumer requests. You are responsible for providing legally required notices to California consumers on your digital properties, including disclosure of third-party analytics and processing performed by mPrompto, and for honouring opt-out signals as required by law.

10.5 Data Processing Agreement

Where required by applicable law or by either party, the parties shall execute the Company’s standard Data Processing Agreement, which upon execution is incorporated into and forms part of these Terms. In the event of conflict between the Data Processing Agreement and these Terms with respect to the processing of personal data, the Data Processing Agreement prevails.

10.6 Cooperation on Consumer Rights Requests

Each party shall promptly notify the other of any consumer rights request it receives that concerns processing performed by the other party, and shall provide reasonable cooperation to enable timely and lawful responses.

11. Third-Party Services and Integrations

The Service may interoperate with third-party platforms and services, including the Shopify platform and Shopify App Store. Your use of such third-party services is governed by their respective terms and policies, and the Company is not responsible for third-party services. Where the Service is deployed as a Shopify App, you acknowledge that the Company implements Shopify’s mandatory privacy webhooks and respects consent signals surfaced through Shopify’s Customer Privacy API, and you agree to maintain the merchant-side consent and disclosure mechanisms required by Shopify and applicable law.

12. Confidentiality

Each party (“Receiving Party”) shall protect the non-public business, technical, and financial information of the other party (“Disclosing Party”) with at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care. The Receiving Party shall use Confidential Information only to perform under these Terms and shall not disclose it to third parties except to employees, advisors, and contractors bound by confidentiality obligations at least as protective as this Section. Confidentiality obligations do not apply to information that is or becomes public through no fault of the Receiving Party, was lawfully known prior to disclosure, is independently developed, or must be disclosed by law (with prompt notice to the Disclosing Party where legally permitted). These obligations survive for three (3) years after termination, and indefinitely for trade secrets.

13. Warranties and Disclaimers

Each party represents that it has the legal power and authority to enter into these Terms. The Company warrants that it will provide the Service with reasonable skill and care.

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF OUTPUTS, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

14. Limitation of Liability

14.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD 100).

14.3 Exceptions

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot be limited or excluded under applicable law.

15. Indemnification

15.1 By You

You shall defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer Content; (b) your deployment of the Service or Outputs to end consumers, including any failure to provide legally required notices or obtain legally required consents; (c) your breach of these Terms or of applicable law; or (d) the acts or omissions of your end users.

15.2 By the Company

The Company shall defend you against any third-party claim alleging that the Service, as provided by the Company and used in accordance with these Terms, infringes a third party’s intellectual property rights, and shall indemnify you against amounts finally awarded or agreed in settlement of such claim, provided you give prompt notice, sole control of the defence, and reasonable cooperation. This Section does not apply to claims arising from Customer Content, Outputs as modified or used by you, combination of the Service with items not provided by the Company, or use in violation of these Terms. If the Service is subject to such a claim, the Company may procure the right for you to continue using it, modify it to be non-infringing, or terminate the affected subscription with a pro-rata refund of prepaid, unused fees. This Section states the Company’s entire liability for intellectual property infringement.

16. Term, Suspension, and Termination

16.1 Term

These Terms commence on the date you first accept them and continue for as long as you maintain an active subscription.

16.2 Termination by You

You may cancel your subscription at any time through your account settings or by written notice to contactus@mprompto.com. Cancellation takes effect at the end of your current monthly billing cycle, and any refund is governed by Section 9.3.

16.3 Suspension and Termination by the Company

The Company may suspend or terminate your access to the Service: (a) immediately, for material breach of Sections 5, 6, or 12, or where required by law or to prevent harm to the Service or third parties; or (b) for other material breach not cured within fifteen (15) days of written notice.

16.4 Effect of Termination

Upon termination, your license to use the Service ends and you must cease all use, including removal of the mPrompto widget from your digital properties. Upon written request made within thirty (30) days of termination, the Company will make available for export any Customer Content it holds, after which it may delete Customer Content in accordance with its retention practices. Sections 7, 8, 9 (with respect to accrued fees), 12, 13, 14, 15, 17, and 18 survive termination.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of laws principles.

17.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, including their validity, breach, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat and venue of arbitration shall be Mumbai, Maharashtra, India. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties, in the English language. The arbitrator’s award shall be final and binding on the parties. Nothing in this Section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction.

17.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, CONSOLIDATED PROCEEDING, OR REPRESENTATIVE ACTION OF ANY KIND. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in the courts identified in Section 17.4, and the waiver shall remain in effect for all other claims.

17.4 Jurisdiction for Non-Arbitrable Matters

Subject to the arbitration agreement above, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction over any matter not capable of resolution by arbitration.

18. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, any executed Data Processing Agreement, and any order form, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements on that subject.
• Assignment: You may not assign these Terms without the Company’s prior written consent. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.
• Severability: If any provision is held unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force.
• Waiver: Failure to enforce any provision is not a waiver of the right to enforce it later.
• Force Majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, labour disputes, internet or utility failures, or governmental action.
• Notices: Legal notices to the Company must be sent to contactus@mprompto.com or to the registered office of MouseTapped Innovations Pvt Ltd, Mumbai, Maharashtra, India. Notices to you may be sent to the email address associated with your account.
• Relationship: The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
• Export and Sanctions: You represent that you are not located in, or acting on behalf of any person in, a jurisdiction subject to comprehensive sanctions, and you shall comply with applicable export control and sanctions laws.

19. Contact Information

MouseTapped Innovations Pvt Ltd

Mumbai, Maharashtra, India

Grievance Officer: Ketan Kasabe

Email: contactus@mprompto.com